Swiss Standards
02Execution
Last Mile Optimization
The last mile is where customer experience becomes real.
In this chapter
Dynamic Routing: Smarter Decisions, Every Hour
Static routes and Excel schedules can't keep up with changing orders, traffic, and customer expectations.
We Help You Implement
- Dynamic Route Optimization with real-time re-routing based on order changes, cancellations, and urgent deliveries
- Optimization across time windows, capacities, driver rules, and traffic patterns
- Balanced KPIs: on-time delivery, cost per stop, driver productivity, and CO₂
- Playbooks for Peaks & Disruptions with configurable rules for promotions, seasonal spikes, and weather events
- Automated reprioritization of orders (who gets served first, and how)
Control Tower & End-to-End Visibility
You can't improve what you can't see. We build Last-Mile Control Towers that give you:
- Real-Time Status Across Fleets & Carriers with unified view of orders, vehicles, ETAs, and exceptions
- Intelligent alerts for delays, failed delivery attempts, and at-risk SLAs
- Live tracking links and proactive notifications for customers
- Dashboards for operations, customer service, and management
Reverse Logistics That Doesn't Break the Model
Returns, pickups, empty packaging, and reverse flows often destroy carefully planned routes. We design reverse logistics as part of your last-mile strategy, not an afterthought.
- Integrated Forward & Reverse Planning: combine deliveries, pickups, and returns in a single optimized route
- Clear rules for which returns are collected when, and by whom
- Cost & Service Balance: when same-day or next-day pickup is worth it—and when it isn't
- Transparent economics of returns by channel, customer, and product
TMS Integration & Mobile Apps: Closing the Last-Mile Gap
Most legacy TMS systems were never built for today's last-mile reality. They often don't support modern driver mobile apps, struggle with real-time visibility and POD, and treat last mile as an afterthought.
- TMS as the Execution Backbone: Orders, loads, and stops synchronized between planning tools and last-mile engines
- Carrier and fleet data managed centrally, with last-mile optimization on top
- Mobile App for Drivers: turn-by-turn navigation, sequence of stops, and real-time updates
- Digital Proof of Delivery (POD): signatures, photos, notes, and geotags
- Instant status updates back into the TMS and Control Tower
- Proof of Delivery for Customers: immediate confirmation via email/SMS/portal
- Clear evidence in case of disputes or claims, better NPS and fewer customer service tickets
Ready to Optimize Your Last Mile?
Transform last-mile operations from chaos into orchestration. Let's discuss your challenges.
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